Q. Can I return a part?
A. Yes. The part(s) must be returned within 30 days, be in resalable condition, and be in the original GM packaging.
Q. Can I exchange a part?
A. Yes, see above.
Q. How do I return or exchange an item?
A. First, please send an email notifying us you are returning a part. Next, repackage and ship the part(s) to us at the address below. Note: return shipping is your responsibility - we don’t cover this cost. Please use proper packing materials and boxes to help protect goods, and include the original invoice for the part(s). Email us the tracking number of the return once it is shipped. Do not use non-traceable carrier. We also recommend insuring your return shipment.
All returns should be shipped pre-paid to:
c/o Return Dept
8585 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85260
Q. What if you sent me the wrong part?
A. Contact us, and we’ll send the correct part ASAP.
Q. What if I ordered the wrong part?
A. You’re welcome to exchange it for the right part as long as you start the exchange process within 30 days of purchase.
Q. How long do I have to return or exchange a part?
A. You have 30 days from the date of purchase to return or exchange a part.
Q. Can I return a part for any reason?
A. Most reasons are accepted; however, we do reserve the right to refuse returns that don’t meet our criteria.
Q. Can I exchange a part for any reason?
A. See above.
Q. Are there certain parts I can’t return?
A. We do not accept returns on electrical parts, or parts that have been used, installed, or tried.
Q. Do I have to pay any restocking fees?
A. Yes, there is a 15% restocking fee charged against all returned parts.
Q. Do I have to pay for return shipping?
A. Return shipping costs are your responsibility; we do not pay for return postage unless there was a mistake on our part.
Q. How long will it take to receive my refund?
A. Please allow a 5-10 day period for refunds to process after we verify receipt of your return. Only the purchase price of the part(s) will be refunded; shipping/handling charges are non-refundable.
Q. How long do returns take to process?
A. Please allow 7-14 days for us to process your return after receipt.
Q. What if the part is defective or damaged?
A. Items damaged in shipment are the responsibility of the carrier (FedEx, UPS, Freight Carrier, etc.). Please note any damage to the shipping container and/or the part(s) when signing for the shipment. Contact the carrier within 24 hours to submit a claim. We will be glad to assist you with this process.
Q. What if my return never arrives? Do I still get a refund?
A. No, therefore we recommend buying insurance on any parts you ship back to us.
Q. What if someone else purchased the part for me? Can I return or exchange it?
A. If you have the original invoice, yes. If you don’t, we can’t issue a refund. However, we can usually do an exchange. Contact us to discuss.
Q. What if I need to make a warranty claim and return a part?
A. The OEM parts we sell are covered by GM’s warranty policy. If you have a part with a warranty problem, either contact GM or contact us for assistance.
Q. What is a core return/core charge?
A. On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.So, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.
NOTE: We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria. Any returns that are not eligible for credit can be arranged to be shipped back to you at your expense. If rejected returned goods are not claimed in 30 days they will be discarded and we will not issue a refund.