Customer Service Phone/Email Support is Staffed from 7:00am to 6:00pm (MST) Monday - Friday and Saturday from 7:00am - 3:00pm. Customer Service is Closed on Sundays and All Major Holidays.
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FAQs

Shipping

How soon should I expect my order?

If the part is in stock, we usually ship within 24-48 hours (weekdays). If your part is not in stock, we will special order the part for you. Most of out of stock parts are available to us within 1-2 business days (94% fill rate by 2nd day). Whether in stock or special ordered you’ll be notified when you can expect your order. You will also receive an email the day your order ships along with the tracking information.

Do you offer express or expedited shipping?

We offer both Expedited Shipping (2-3 days) and Overnight Shipping (1-2 days) for an additional charge. Economy Shipping is 3-14 days and is the default method. See our shipping policy for additional information.

Returns

What is your policy on returns?

We understand that sometimes you need to return a part. It does not matter is it was looked up wrong, or you don’t need it anymore, we are very liberal with our return process. The only thing we ask is that you return the part within 30 days, that is has not been used or tried. We cannot take back electrical parts as these items can be easily made defective if plugged in or tried. Also we cannot take back any parts that we have previously informed you of as non-returnable. Usually these are parts that were discontinued and we found for you, or there were certain circumstances that happened that cause it to be non-returnable. But as we said, we communicate this to you prior. See our Return Policy for details on fees for returns.

Payment

Why is my Credit Card or PayPal account saying denied or failed?

There are many different reasons this could happen. Wrong security code, address different than billing address on credit card, and out of country bank accounts are some of the reasons this will happen. It’s best you contact your financial institution for exact reasons. Unfortunately, GM Parts Center is not able to accommodate international transactions or shipping needs at this time.

My order didn't go through but it looks like the amount was taken from my account. Why?

The charge you see is a temporary hold authorization while your account completes verification. When your transaction fails, this hold authorization is removed within a day or two, and access to your funds will be available. There is not anything GMPartsCenter.net can do to lift this temporary hold. It is best you contact your financial institution.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Discover, American Express) and PayPal.

How do you protect my credit card information?

Our site is protected by Rapid SSL, which encrypts your personal and credit card information to keep it safe.

Do you ever offer coupons or discounts?

Yes, we send out coupons via email. Visit our Facebook page and sign up for our email discounts.

Do you charge sales tax?

We only charge sales tax for Arizona residents.

Shopping on GMPartsCenter.net

What is your Price Match Guarantee?

GM Parts Center will price match any online competitor, assuming it is the same genuine GM part. This match is after the competitors handling fees and shipping charges. We are very diligent about making sure we are the most competitively priced online GM Parts department on the web, so it would be unlikely we would ever have to price match. See our Price Beater Guarantee for details.

Do you sell pre-cut keys or pre-programed fobs for my vehicle?

We cannot sell you pre-cut keys or pre-programmed fobs over the internet. This is for your security as we must verify ownership in person in order to sell anyone these items.

How can I be sure the part I need will fit my vehicle?

To ensure you're getting the correct parts for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

How do I know what is Left (LH) and Right (RH)?

Imagine you are sitting in the front seat looking forward. Everything on your left is LH, everything on your right is RH. Easier way is LH is drivers side and RH is passengers side of the vehicle.

Do you sell instrument clusters, radios, or certain entertainment modules?

Most of these are only available to us on an exchange basis. It’s best to visit your local dealership to get these items as they will have to be programmed to your vehicle with proper settings and proper mileage.

What if I want to talk to a real person about my order?

Our online parts department is staffed Monday through Friday from 7:00am to 6:00pm MST. We also occasionally have staff answering phones on Saturdays to answer any questions you may have. We are closed Sundays and all major holidays.

What is a backorder and how do you handle backordered parts?

Here at GM Parts Center we try very hard to get backordered parts. We have a process where all backorders are followed up daily and we can receive many of these orders quicker than your local dealership. We also scour the entire country looking for anyone that may have your GM part in stock.

What do I do if I receive a damaged part?

It’s important that you note any damage to the outside of the package when you sign for it. Ask the delivery driver to “damage scan” the piece if you suspect anything might be wrong with the contents inside the box. If you didn't or were unable to, please contact us immediately so we can try and file a claim with the carrier ourselves. Your option for replacement of damage goods are 1) re-order with us online and noting that the first one was damaged in the note field of your online order (This is the fastest way) or, 2) return the package back to us with a note of damage and exchange. Once we receive we then ship you out another part to replace it.

What is your warranty?

The warranty on GM parts is 12 months from the date of the sale. The warranty covers full part replacement and does not include any credit for installation, loss of time, inconvenience, etc.

What if I need to cancel my order?

Your order or part of your order can be cancelled until the order ships. For more information, check out our cancellation policy.

Do I need to have an account to order a part?

No, you don't need an account but we do recommend creating one as you'll be able to login and track your order.

OEM vs. Aftermarket

How do replacement parts affect my vehicle's warranty?

Purchasing OEM parts, like those sold at GMPartsCenter.net, does not affect your vehicle's warranty.

Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

Not all aftermarket parts are created equal, but OEM parts are. OEM stands for Original Equipment Manufacturer and means that the parts are directly from the factory. They may be a little more expensive, but this assures you the part will be made to your exact vehicle's specifications. OEM parts also typically come with a warranty, whereas aftermarket parts don't. It's simply not worth the risk to purchase aftermarket parts - you may end up paying less up front but the costs down the road could be significant.